Help

What’s going wrong?

Plain-English answers to the problems small business owners run into most, with what you can safely try yourself.

• Is your website down?What the error message means, and who can fix it.
• “There has been a critical error on this website”Where to find WordPress’s recovery email, and what to try.
• WordPress white screen of deathA blank page where your site should be.
• Think your WordPress site was hacked?The signs, what to do first, and how it happens.
• Your host says to update PHP. Now what?How to upgrade without breaking your site.
• Why are my emails going to spam?Also: contact form emails that never arrive.