Do I need to know anything technical?+
Nope. Everything we send you is in plain English. If we ever have to use a techy word, we’ll explain it.
Is the Site Check really free?+
Yes, really. It only looks at what anyone can see from outside your site. No login, no password, no card.
My site isn’t WordPress. Can you still help?+
Sure. Site Check, Watch, Email Fix and AI Check work for any website. Care and Rescue are just for WordPress sites.
How do you work on my site without my password?+
For Care, you install our little connector plugin (MainWP, a small tool that lets us back up and update your site) and approve it. You can remove it whenever you like. For a Rescue, you give us hosting access through a secure form, and we delete those details once the job’s done.
What does “fixed or your money back” mean?+
Just what it says. You pay up front, like any handyman job. On Rescue and Email Fix, if we can’t fix the problem we agreed on, you get a full refund. The fine print (there isn’t much) is on What’s Included.
Can you promise my emails reach the inbox?+
No, and honestly, nobody can. Email Fix sorts out the most common reason emails end up in spam. If something else is going on, we’ll tell you what we found and what would fix it.
How do I pay?+
We email you a secure PayPal link. Pay by card or with a PayPal account. You always see the price first.
Do you use AI?+
Yes. AI tools help us work faster, which keeps prices low. But a real person checks every change before it touches your live site.