Help

WordPress white screen of death

Your site shows a blank page, or the message “There has been a critical error on this website.” Something in WordPress, usually a plugin or theme, is crashing before the page can load. Your content is almost always still there.

What usually causes it

What you can try yourself

  1. Check your email.WordPress often sends the site’s admin address an email titled something like “Your site is experiencing a technical issue.” It names the plugin or theme that crashed, and includes a special link to log in and switch it off.
  2. Try logging in anyway.Go to yoursite.com/wp-admin. Sometimes only the public pages are broken, and you can deactivate the most recently updated plugin from the Plugins page.
  3. Ask your hosting company.Their support team can check the error log, and many can restore last night’s backup for you.

If you’re comfortable with your hosting file manager, you can switch off all plugins by renaming the wp-content/plugins folder. Make a backup first, and rename it back afterwards.

Rather have us fix it?

With Rescue, we look at what’s wrong and tell you what we’ll do and what it costs before we start. Fixed or your money back.

Get my site fixedRescue, $149 one-time. Includes your first month of Care.

Not sure what’s wrong? Run a free Site Check.